Frequently Asked Questions

suki. bedding and robes are made from 100% French flax linen.

Your decision to use natural linen is a sustainable choice. The linen textile is made from flax plants that can grow in poor soil, its cultivation uses almost no fertiliser and requires much less water than cotton as an example. All parts of the flax plant, from the fibre to seeds, are used leaving little to no waste. 100% flax linen products are extremely durable, you are buying them not just for a season but for decades to come.

To ensure you can love sleeping in your linen sheets for a long, long time, it’s important to look after them. The guide below will help you love your linen for longer.

WASHING

Use a warm, gentle machine wash on a short cycle together with a mild, gentle textile washing detergent. Remove from the machine as soon as the cycle finishes and give them a gentle shake to release creases and excess fibres. We suggest washing bed sheets once a week to help them remain fresh and bacteria free.

Avoid using fabric softeners with your suki. linen bedding, they will reduce linen’s natural moisture-wicking abilities. Linen naturally gets softer with every wash.

Avoid using any form of bleach. Being an all-natural fabric, linen is susceptible to fading and discolouration if it comes into contact with harsh chemicals – this includes bleaching agents that can be found in face creams and ointments.

DRYING

We suggest a low warm gentle heat setting (a hot setting may cause shrinkage) on your tumble dryer and then remove your linen bedding as soon as it is dry, this will help avoid excessive wrinkling. Don’t be nervous about seeing some lint accumulation in your dryer’s filter after your first few tumble dries. These are just the excess fibres releasing and it’s perfectly normal. If you prefer to dry your linen bedding naturally, be sure to hang it out in the shade to prolong use.

IRONING

Linen bedding looks best in a naturally relaxed, cosy, crumpled way, so ironing is not necessary – if you really want to iron, be sure to use a low setting on your iron.

ROTATING

While Linen sheets are a beautifully strong natural fibre and are intended to be used for many years, like your favourite clothing items or your favourite pair of shoes, the more you use your linen bedding without rotating sheet sets, the more you will wear the fabric down. We suggest having several sets of sheets and rotating sets each time you wash them.

STORING

Ensure your linen bedding is fully dry before storing. We suggest you then neatly fold your linen and store it in a dry cupboard (avoid humidity with any of your bedding fabrics). Between rotations, you can store your suki. bed linen in the linen tote bag you received it in. This will help protect your lovely fresh linen while being stored.

Our suki. linen bedding is designed in Australia and is beautifully created in India by our manufacturing partner; a family owned and operated business that has been working with textiles for almost 30 years.

Our body care product offering embodies the beauty and efficacy of Australian natives and botanicals and is Australian made and owned.

Our ceramics and other homewares are designed in Australia & New Zealand and are created, and hand finished by artisans throughout Asia.

Our initial washing and linen preparation process helps to ensure that your suki. linen bedding items arrive to you soft & cosy. As a result, you may find that your linen items continue to shed fibres for a period of time, due to the fabric being softened and the excess fibres continuing to be released. This is normal with 100% linen items; you can speed up the process with a few luke-warm machine washes and low heat tumble dry cycles.

Rest assured, your 100% French flax suki. linen bedding will be super soft & cosy, and you will love sleeping with suki. for years!

While still soft & cosy, you may notice that our natural linens are slightly more texturised than our coloured linens. This is because our coloured linens go through an additional dying and washing process which continues to soften the linen fibre, our undyed flax doesn’t need to go through this colour process. If you feel your natural linen items aren’t quite as soft as your coloured linen, give them a few extra washes and low heat tumble dry cycles to help speed up the softening process.

Linen is woven from the flax plant which is different to cotton. The fibrous strands of flax are much larger and have a hollow centre in their grass-like stalks. It’s because of these hollow stalks that woven linen has an incredible ability to manage moisture and release moisture to dry very quickly. Beautiful linen bedding allows cool, dry air to pass freely, keeping your body the right temperature as you sleep. Your linen will have a cool, dry, textured feel and will feel luxurious on your skin – even in hot, humid weather. 100% flax linen will keep you cool in warm weather and warm on cool nights. This is a unique characteristic of flax linen and makes it a very worthwhile investment.

As with any fabric bed sheets, it is recommended that you rotate usage of your linen sheet sets to prolong the life of your beautiful bedding. Follow the care instructions on your linen sheets and give your sheet sets a little break with a fresh rotation of another sheet set.

Pure linen is measured by Grams per Square Meter (GSM). Our suki. linen is measured at the premium level of 170gsm.

While we indicate the intended sizes and measurements of each item, due to the nature of 100% French flax linen and the care and time taken with handling and creating these beautiful natural fabric items, there may be a very small variation of up to 5%, reflecting that each piece is unique.

We offer standard Australia sizes for linen bedding.

Pillowcases

Flat Sheets

Fitted Sheets

Our fitted sheets come standard with a 40cm depth and generous elastic to secure to your mattress.

Duvet Covers

Linen Robe

Our 100% French flax linen robes are deliciously generous – they are designed as a one size fits all for all gender identities.

You sure can! We know it can sometimes be challenging deciding which colour is the best fit for your bed linen and for your space.

We get it, so simply request a fabric swatch card to give you piece of mind before buying and cosying up in your suki. linen.

Click here to get your swatch card in the mail. We’re excited to receive your order once you see our beautiful linen colour options.

We work hard to show our colours well on the screen and to represent the colour you are expecting after placing your order; however, we certainly can’t make any promises as light, colour intensity on computer screens and situational changes can affect the intensity of colour.

Please do note though, that returns/exchanges for discrepancy of colour will be considered a change of mind.

We accept PayPal and credit cards including Visa and Mastercard.

See another must have item after you’ve finalised your order? We know that happens! Please contact the team at hi@sukicollective.com.au and if your order hasn’t already been dispatched, we will be happy to add that extra item. If your order has already been processed for dispatch by the time you contact us, you will need to place a separate order for that extra item(s).

That would be terrible as we take great pride & care when packing orders and with our customer service so we don’t expect this will happen. In the unlikely event that you receive an incorrect item, or your order arrives faulty or damaged, please contact our team asap by emailing hi@sukicollective.com.au. We will work hard & fast to understand what has gone wrong and work with you to correct the situation.

We are very confident that the care and commitment shown during our manufacturing and production process results in high quality items being delivered to you. With that in mind, if any of your items develop a production fault (example: tears, rips, stitching issues that are an obvious production fault) we will gladly replace for you up to one year after purchase. If you believe this to be the case, please email the team at hi@sukicollective.com.au, providing your contact details, an explanation of what you believe has happened together with images of the fault and one of the suki.collective team will be in touch to reach the best possible solution.

We respectfully wish to highlight that this guarantee does not apply to change of mind returns, or damage inflicted by improper or negligent use (including but not limited to: stains from food, household products, or body oils; incorrect washing or drying; snags or tears from exposure to sharp objects).

Variations in colour, texture and stray fibrous threads are considered normal, and a part of linen’s uniqueness and stunning organic nature given linen is a completely natural fiber – that’s why we love it! These things are not considered a fault of the fabric.

With proper care, high quality linen can last for many, many years. We suggest you closely follow our care instructions to extend the life of your linen.

Oh no! Panic not, the suki.collective team work hard to stay on top of when favourites are running out the door & quantities are getting low. We suggest you contact the team straight away on hi@sukicollective.com.au to check on when we’re expecting the next shipment of your desired item.

We offer free shipping anywhere in Australia on orders over $95. For orders that don’t quite reach $95 we offer a flat shipping rate of $7.95. For more information click here Shipping Policy.

For shipping outside of Australia (international): delivery times vary depending on the destination. Please contact us at hi@sukicollective.com.au for a shipping quote.

You may initiate a return or exchange within 30 days from date of delivery. To be eligible for a return or exchange, items must be unused, in their original packaging and in the same condition as received. Unsure about your return options? Contact us at hi@suki.collective.com.au for advice from our team. For more information click here Returns Policy.

To initiate a return or exchange, please contact our team at hi@sukicollective.com.au . Once approved, you will receive instructions on how to return the item(s). For more information click here Returns Policy.