Privacy

Welcome to suki.collective Pty Ltd. (ACN 665443998), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, make purchases, or interact with our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you visit our website or make a purchase:

• We may collect your name, email address, phone number, shipping address and billing address.
• Payment information (credit card details), if you make an order. This information is securely processed through our trusted payment gateway partners.
• We maintain a record of your purchase history, which includes details of the products you’ve ordered and their prices.
• Any other information you provide to us voluntarily.

1.2 Communication Data

We may collect data related to your communication with us, including emails, and customer service inquiries.

1.3 Website Usage Information

We collect data about your interactions with our website, including pages visited, products viewed and your IP address. This helps us improve your browsing experience and understand user preferences.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Processing

To process and fulfil your orders, including shipping, delivery and customer support.

2.2 Account Management

To create and manage your account, including order history and order tracking.

2.3 Communication

To send order updates, newsletters, promotions and important account-related information. You can opt out of marketing communications at any time.

2.4 Website Improvement

We analyse website usage data to enhance our website’s functionality, user experience and product offerings.

3. Information Sharing

We may share your information with third parties under the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing payment, and delivery products. We are not responsible for their privacy practices. We encourage you to review the privacy policies of these websites.

3.2 Legal Requirements

We may disclose your information to comply with applicable laws, regulations or legal processes.

3.3 Cookies

We use cookies and similar technologies to enhance your browsing experience, improve website performance, and gather analytical data. You can manage your cookie preferences through your browser settings.

4. Your Choices

You have the following choices regarding your personal information:

4.1 Access and Correction

You can update your personal information by contacting us at hi@sukicollective.com.au

4.2 Opt-Out

You can opt out of marketing communications, to exercise these rights or if you have any privacy-related concerns, please contact us at hi@sukicollective.com.au

5. Security

We take the security of your information seriously and implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration and destruction.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will be posted on our website with the effective date.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information please contact us at hi@sukicollective.com.au

Thank you for choosing to shop with us at suki.collective, your privacy is important to us and we are committed to protecting it.